Privacy Policy
Last Updated: 10/5/2024
At Fire Valley Forge, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
- Personal Information: This includes your name, email address, shipping address, phone number, and payment details.
- Non-Personal Information: We may collect data such as your IP address, browser type, and device information to improve our website’s functionality and performance.
- Cookies: Our website uses cookies to enhance your experience. Cookies help us recognize your preferences and provide personalized content. You can disable cookies in your browser settings, but this may affect your experience on our site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and customer service notifications.
- Communication: To send you updates, promotions, and relevant information about our products. You can opt out of marketing emails at any time.
- Website Improvement: To analyze website usage and improve the user experience, performance, and design.
- Security: To protect our website from fraudulent activity and ensure a secure shopping experience.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including encryption and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell, trade, or share your personal information with third parties, except as required to fulfill your orders or comply with the law. This may include sharing information with:
- Service Providers: Third-party companies that assist us with shipping, payment processing, and other business operations.
- Legal Requirements: We may disclose your information if required by law or in response to a legal request.
5. Your Choices
You have the right to:
- Access Your Information: You can request a copy of the personal information we have on file.
- Update Your Information: If your information changes, you can update it by contacting our customer support team.
- Delete Your Information: You can request that we delete your personal information, subject to legal and regulatory obligations.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in any email we send or by contacting us directly.
6. Children’s Privacy
Fire Valley Forge does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
7. Changes to Our Privacy Policy
Fire Valley Forge reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions about our Privacy Policy or how we handle your information, please contact us at:
Email: hello@firevalleyforge.com
Phone: +1 415-255-5200
