About & Help
Need Assistance? We’re Here to Help!
Frequently Asked Questions
What materials are your knives made of?
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Our knives are made from high-quality steel, ensuring strength, sharpness, and durability.
How do I care for my knife?
We recommend hand-washing your knife and drying it immediately after use. Regularly sharpening the blade will help maintain its edge. Avoid leaving your knife in damp or corrosive environments to preserve its longevity.
What is your return policy?
We offer a 30-day return policy on unused products. Please contact our support team for assistance with returns.
Do you offer international shipping?
Yes, we ship to various countries. Shipping fees and delivery times may vary based on location.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to check the status of your shipment.
Contact Us
If you didn’t find the answer to your question, feel free to reach out. We’re available by email or phone, and we aim to respond to all inquiries within 24 hours.
Email: hello@firevalleyforge.com
Phone: +1 415-255-5200
Business Hours: Monday – Saturday, 9 AM – 6 PM (EST)
At Fire Valley Forge, your satisfaction is our top priority. Don’t hesitate to contact us if you need assistance.